Erison electric co.,ltd.

In order to truly realize the tenet of "serving users, being responsible for users, and satisfying users", we make the following commitments to users for product quality and service:

1. Our company guarantees that all aspects of production will be strictly implemented in accordance with the system, no matter in the process of product design, manufacturing, and product inspection, we will be in close contact with users and owners, feedback relevant information, and welcome users and owners to visit our company at any time.

2, for the equipment and products supporting the key project, to ensure the delivery according to the requirements of the contract, for the need for technical services, technical service personnel will be sent to participate in the unpacking acceptance and guidance of installation, commissioning work, until the normal operation of the equipment.

3. Ensure to provide users with excellent pre-sale, in-sale and after-sales service, and comprehensively introduce the performance and use of the product to users before the sale, and provide relevant information. It is obligated to invite the buyer to participate in the technical design review of the supplier when needed.

4, according to the needs of users, for the demander to hold business training on equipment installation, commissioning, use, maintenance technology. Carry out quality tracking and user access to key users, and continuously improve product performance and product quality according to user needs in a timely manner.

5. The equipment (product) runs for 12 months for the warranty period, and the quality problems that occur during the warranty period are responsible for the quality problems, and the product is subject to "three guarantees" (repair, replacement, and return).

6. For products that exceed the "three guarantees" period, we guarantee to provide maintenance parts and do a good job of maintenance services according to user needs. For the accessories and wearing parts of the product, the factory price is discounted.

7. After receiving the quality problem information reflected by the user, reply or send service personnel within 2 hours to arrive at the scene as soon as possible, so that the user is not satisfied and the service will not stop.